Customer Testimonials & Reviews

Your impression of the quality and value of our services is very important to us. We respectfully ask for your assistance in evaluating the services we provided, as this will enable us to provide the best possible care to others who turn to us in their time of need.

We want to hear from you...

We invite you to use the form provided to leave your thoughts and comments for our testimonials. Upon reviewing, they will be added to the section below, where you can browse through all of our testimonials from the families we are proud to have been able to support during their time of need. 

Customer Testimonials

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We appreciate your taking the time to write to us. Hearing success stories from the families we serve is what makes it all worthwhile!

Mr. James,

I don't have words to Thank You for your help, your trust, and patience.

All My Regards... Stay Well,


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From: Rhonda

Dear James,

The sudden loss of my mother has proven to be a difficult and on-going adjustment period to fill a void.

I want to thank you for your kindness, support, thoughtfulness, generosity and professionalism during this time! Your friendship means a lot to me.

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From:  Lowell, Assistant Chief NY Police Commissioner's Office 

Dear Mr Donofrio

Police Commissioner Rayomd W. Kelly has asked me to express his appreciation for your very thoughtful correspondence.

It is gratifying to learn the actions of Sergeant John Nucero, Sergeant Jeffrey Rinaldi, Police Officer Coleen Currie-Dillon, Police Officer Michael Panepinto, Police Officer Frank Lombardo and Police Officer Patrick Kelly of the 68th Precinct warranted your written comments and commendation. Your kind remarks will be brought to the attention of Chief of Department, Joseph J. Esposito, Chief of Patrol, Nicholas Estavillo and included in the permanent records of the officers concerned.

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From:  Maggie

Dear James

Thank you again for your kindness and compassion.Hope you know how special you are to our family. All your efforts to make these difficult times easier (and with class) are sincerely appreciated.

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From:  Antoinette & Family

Dear James

Thank you so much for making a very difficult situation bearable. Your guidance and support helped everyone focus on mourning our Uncle.

I'm sure Uncle Joe was very happy that you did such a great job.

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From:  Ronald

Dear James

I am writing to you because you have been proposed to me as a competent and trustworthy candidate to serve on the Board of Trustees of the Chapel of St. Rosalia and Columbarium here at the Basilica of Regina Pacis.

This new project includes the restoration of the Basilica as a worship area and the addition of a Columbarium for the dignified safekeeping of the cremated remains of loved ones.

The Board of Trustees which I will chair will be responsible for implementing and supervising the policies and procedures of the Columbarium. A draft of these has already been developed by my legal counsel and submitted to the Bishop for his approval.

The Board of Trustees will meet approximately 3 times a year.  am asking you to serve for a term of 2 years.

Please consider offering your time and talent to assist me in this important project. 

I am very grateful for your openness to this invitation.

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From:  Rosa

Dear Gus and James

I can't thank you enough for your compassion, patience and humanity in helping our family say goodbye to our treasured daughter Grace. It was such a traumatic event to bury a two year old. You helped us in so many ways.

Your flexibility in setting up the funeral ceremony brought calm to a chaotic time and created a beautiful memory of Grace. your thoroughness in guiding us through the Burial Claims process through the City of NY HRA Services helped take the financial burden off of the family. Your patience in waiting for payment showed how committed you are to helping families through the most difficult time in a family's life, burying a child.

In closing we so appreciate your assistance during this time of need and send you our heartfelt thanks.

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From:  Rosemarie

Dear Gus

My family is so grateful for all the help you have given us with my Mom's gravestone. We feel like you are a friend, having taken on our concerns as if they were your own. We appreciate how you communicated with the cemetery, set up the engraving and kept us updated as to any problems and timing. Not only did you go out and photograph the stone, you did it more than once.

For those considering using Blair Mazzerella Funeral Home, I highly recommend them. Their caring and personal interactions at difficult times are extraordinary. We had a very old stone which had not been engraved with the names of those interred. At first, we thought there were eight family members buried there. Then we found there were actually ten. That is a lot of names to be put on an old stone. Gus worked with us to get the names, the dates, the order and everything else and everyone involved coordinated to make this happen. We and our ancestors all applaud your outstanding effort.

Thank you, Gus, and all the other folks at Blair Mazzerella Funeral Home for allowing us to give our family members the recognition we so wanted them to have. You made what seemed like a daunting task so much easier. We so appreciate you.

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From Michael

Mr. James Donofrio:

I am writing to express to you our sincere gratitude for the service provided to our family. The passing of our mom was difficult to say the least. The professionalism, courtesy and respect given to our family were second to none. The funeral director, Gus Caracappa, did a sensational job from start to finish. I could not believe how many people asked for his card at the conclusion of the services. At first, I didn't think we would be able to get through such an emotional time. On the day of the funeral, we left with a feeling that we couldn't have given our mom a better send off. Please send our best to Gus and may God bless you all.

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From: Ronald

Dear James

Words could never adequately express the gratitude of me and my family for the extraordinary care and attention you provided to every aspect of my mother's funeral. From the first moment when I spoke to you moments after her death to the final embrace at her burial, I could not have asked for more from you and your caring staff.

Because you knew "Connie" your entire life, you were able to provide her with a final opportunity to gather with her family that was extraordinarily professional and yet caring and personal. I have no question but that everything  that was done, from her prayer cards to her casket, would have pleased her completely.

I realize that you care for families in these circumstances as matter of course. However, you should know how extraordinarily well you handled my mother's last days and we thank you for all your care and kindness.

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From: Maria

Dear James

My family and I want to thank you for arranging my Dads funeral without any stress. You handled every detail perfectly.

We would not have been able to get through this without you.

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From: Family of Bernard Harris

Dear Gus and James,

Words cannot express our gratitude, and appreciation for all you have done for us during our time of need...
Your support, assistance, sincere and heartfelt caring manner, as well as professional attitude truly helped the family deal with the loss and grief of our father -Bernard Harris..
We contacted the BBB online and expressed our sincere gratitude, appreciation, and great rating of your funeral home and services..
Thank you again, and God bless.

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From : Judy Oliver-Wolfe

Thanks for your service you provided for my husband Neil Wolfe. On behalf Judith Wolfe & family we are thankful, enjoy doing business with you guys.

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Dear James,

Thank you isn't enough. You are one of the best people I've ever met. I thank God that i have a friend like you. To me you're family! I will forever be grateful to you for the your love, compassion and generosity. Thank you always.

Love Veronica

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Dear Gus & Staff,

I am so grateful to all of you and the support you showed my family and I. All of your help eased the pain of my dear Uncle. From the bottom of my heart. Thank you!

Love Veronica

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March 1st, 2018

Dear James,

We want to "Thank You" for all you did for my Cousin & your friend George Capolina Jr. 

We also  want you to know how very much we appreciated you contacting his friends. Your heart was definitely in the right place.

I'm so happy that they, at least, put the cause of death as UNKNOWN. Both you and I & many others know he didn't commit suicide.

We just want you to know how much your friendship with Cousin & your sympathy + love for us meant to us. 

May God bless you & your whole family.

​Love Kathy & John

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June 15, 2018

James is the greatest!

He took care of every detail regarding the cremation and distribution of my son, Brent's ashes in Amsterdam (his favorite city).

Thank you so much, James.


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August 12th, 2018

Dear James,

I would like to express my deep gratitude for all the help and advice you granted me in the very hard moments of my life. No one can ever be prepared for the death of his loved ones, especially when it happens far away in a foreign country. When your personal tragedy is multiplied by logistical worries as "where to go?"; "whom to ask?"; "where to get the money for this?"… Your thoughtfulness and readiness to find a solution in the most comforting way is very special, and is so very highly appreciated. I have no doubt, that all the kindness you spread will be returned back to you. Truly, words cannot express all that I wish to say. I wish only, again, to send you a heartfelt thanks for leading me through the darkness.


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August 12th, 2018

The only comfort our family was able to find in the passing of my dear brother was the care which we found in the hands of the Blair Mazzarella Funeral Home, at 723 Coney Island Ave. in Brooklyn, NY. The sensitivity that James Donofrio demonstrated in addressing our unique needs and the ultimate kindness that he displayed in taking on the burial of my late brother, a Holocaust survivor, is worthy of his induction into the Hall of Righteous Among the Nations. Mr. Donofrio committed himself to the herculean task of providing my late brother with a proper and dignified burial. Mr. Donofrio is not of the Jewish faith. Yet, his heart was so great that it provided a righteous end of life to a survivor who was unable to speak for himself at the time of his death. Mr. Donofrio spoke for all those that perished under the Nazi regime and died without a dignified burial. Mr. Donofrio made certain that my brother was buried alongside people of his faith. The serenity and peace of mind which our family has now been blessed with is the direct result of the concern and kindness displayed by Mr. Donofrio, which one could only expect from their own family member. I extend my heartfelt gratitude to James Donofrio, a righteous and honorable Man among Men.

Freda Carlinski 

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March 29th, 2019


Thank you so much for all your help and support in this difficult time for my family. I just got a text from Ukraine that grandma was released from airport to local funeral home, so like you said all went well.

You are one of a kind person,  thank you for baring with me and my family,  I know i draw you crazy, thank you so much!

Please let us know how much we owe you for today and either me or my dad will stop by to make a payment.



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May 9, 2019


Thank you for all of your help during this difficult time, it was very much appreciated. You made the arrangements and communication smooth, it was a pleasure doing business with you.

Thank you for all your help,

Kimberley Mullen