Customer Testimonials & Reviews
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We appreciate your taking the time to write to us. Hearing success stories from the families we serve is what makes it all worthwhile!
I don't have words to Thank You for your help, your trust, and patience.
All My Regards... Stay Well,
The sudden loss of my mother has proven to be a difficult and on-going adjustment period to fill a void.
I want to thank you for your kindness, support, thoughtfulness, generosity and professionalism during this time! Your friendship means a lot to me.
From: Lowell, Assistant Chief NY Police Commissioner's Office
Dear Mr Donofrio
Police Commissioner Rayomd W. Kelly has asked me to express his appreciation for your very thoughtful correspondence.
It is gratifying to learn the actions of Sergeant John Nucero, Sergeant Jeffrey Rinaldi, Police Officer Coleen Currie-Dillon, Police Officer Michael Panepinto, Police Officer Frank Lombardo and Police Officer Patrick Kelly of the 68th Precinct warranted your written comments and commendation. Your kind remarks will be brought to the attention of Chief of Department, Joseph J. Esposito, Chief of Patrol, Nicholas Estavillo and included in the permanent records of the officers concerned.
Thank you again for your kindness and compassion.Hope you know how special you are to our family. All your efforts to make these difficult times easier (and with class) are sincerely appreciated.
From: Antoinette & Family
Thank you so much for making a very difficult situation bearable. Your guidance and support helped everyone focus on mourning our Uncle.
I'm sure Uncle Joe was very happy that you did such a great job.
I am writing to you because you have been proposed to me as a competent and trustworthy candidate to serve on the Board of Trustees of the Chapel of St. Rosalia and Columbarium here at the Basilica of Regina Pacis.
This new project includes the restoration of the Basilica as a worship area and the addition of a Columbarium for the dignified safekeeping of the cremated remains of loved ones.
The Board of Trustees which I will chair will be responsible for implementing and supervising the policies and procedures of the Columbarium. A draft of these has already been developed by my legal counsel and submitted to the Bishop for his approval.
The Board of Trustees will meet approximately 3 times a year. am asking you to serve for a term of 2 years.
Please consider offering your time and talent to assist me in this important project.
I am very grateful for your openness to this invitation.
Dear Gus and James
I can't thank you enough for your compassion, patience and humanity in helping our family say goodbye to our treasured daughter Grace. It was such a traumatic event to bury a two year old. You helped us in so many ways.
Your flexibility in setting up the funeral ceremony brought calm to a chaotic time and created a beautiful memory of Grace. your thoroughness in guiding us through the Burial Claims process through the City of NY HRA Services helped take the financial burden off of the family. Your patience in waiting for payment showed how committed you are to helping families through the most difficult time in a family's life, burying a child.
In closing we so appreciate your assistance during this time of need and send you our heartfelt thanks.
My family is so grateful for all the help you have given us with my Mom's gravestone. We feel like you are a friend, having taken on our concerns as if they were your own. We appreciate how you communicated with the cemetery, set up the engraving and kept us updated as to any problems and timing. Not only did you go out and photograph the stone, you did it more than once.
For those considering using Blair Mazzerella Funeral Home, I highly recommend them. Their caring and personal interactions at difficult times are extraordinary. We had a very old stone which had not been engraved with the names of those interred. At first, we thought there were eight family members buried there. Then we found there were actually ten. That is a lot of names to be put on an old stone. Gus worked with us to get the names, the dates, the order and everything else and everyone involved coordinated to make this happen. We and our ancestors all applaud your outstanding effort.
Thank you, Gus, and all the other folks at Blair Mazzerella Funeral Home for allowing us to give our family members the recognition we so wanted them to have. You made what seemed like a daunting task so much easier. We so appreciate you.
Mr. James Donofrio:
I am writing to express to you our sincere gratitude for the service provided to our family. The passing of our mom was difficult to say the least. The professionalism, courtesy and respect given to our family were second to none. The funeral director, Gus Caracappa, did a sensational job from start to finish. I could not believe how many people asked for his card at the conclusion of the services. At first, I didn't think we would be able to get through such an emotional time. On the day of the funeral, we left with a feeling that we couldn't have given our mom a better send off. Please send our best to Gus and may God bless you all.
Words could never adequately express the gratitude of me and my family for the extraordinary care and attention you provided to every aspect of my mother's funeral. From the first moment when I spoke to you moments after her death to the final embrace at her burial, I could not have asked for more from you and your caring staff.
Because you knew "Connie" your entire life, you were able to provide her with a final opportunity to gather with her family that was extraordinarily professional and yet caring and personal. I have no question but that everything that was done, from her prayer cards to her casket, would have pleased her completely.
I realize that you care for families in these circumstances as matter of course. However, you should know how extraordinarily well you handled my mother's last days and we thank you for all your care and kindness.
My family and I want to thank you for arranging my Dads funeral without any stress. You handled every detail perfectly.
We would not have been able to get through this without you.
From: Family of Bernard Harris
Dear Gus and James,
Words cannot express our gratitude, and appreciation for all you have done for us during our time of need...
Your support, assistance, sincere and heartfelt caring manner, as well as professional attitude truly helped the family deal with the loss and grief of our father -Bernard Harris..
We contacted the BBB online and expressed our sincere gratitude, appreciation, and great rating of your funeral home and services..
Thank you again, and God bless.
From : Judy Oliver-Wolfe
Thanks for your service you provided for my husband Neil Wolfe. On behalf Judith Wolfe & family we are thankful, enjoy doing business with you guys.
Thank you isn't enough. You are one of the best people I've ever met. I thank God that i have a friend like you. To me you're family! I will forever be grateful to you for the your love, compassion and generosity. Thank you always.
Dear Gus & Staff,
I am so grateful to all of you and the support you showed my family and I. All of your help eased the pain of my dear Uncle. From the bottom of my heart. Thank you!
March 1st, 2018
We want to "Thank You" for all you did for my Cousin & your friend George Capolina Jr.
We also want you to know how very much we appreciated you contacting his friends. Your heart was definitely in the right place.
I'm so happy that they, at least, put the cause of death as UNKNOWN. Both you and I & many others know he didn't commit suicide.
We just want you to know how much your friendship with Cousin & your sympathy + love for us meant to us.
May God bless you & your whole family.
Love Kathy & John
June 15, 2018
James is the greatest!
He took care of every detail regarding the cremation and distribution of my son, Brent's ashes in Amsterdam (his favorite city).
Thank you so much, James.
August 12th, 2018
I would like to express my deep gratitude for all the help and advice you granted me in the very hard moments of my life. No one can ever be prepared for the death of his loved ones, especially when it happens far away in a foreign country. When your personal tragedy is multiplied by logistical worries as "where to go?"; "whom to ask?"; "where to get the money for this?"… Your thoughtfulness and readiness to find a solution in the most comforting way is very special, and is so very highly appreciated. I have no doubt, that all the kindness you spread will be returned back to you. Truly, words cannot express all that I wish to say. I wish only, again, to send you a heartfelt thanks for leading me through the darkness.
August 12th, 2018
The only comfort our family was able to find in the passing of my dear brother was the care which we found in the hands of the Blair Mazzarella Funeral Home, at 723 Coney Island Ave. in Brooklyn, NY. The sensitivity that James Donofrio demonstrated in addressing our unique needs and the ultimate kindness that he displayed in taking on the burial of my late brother, a Holocaust survivor, is worthy of his induction into the Hall of Righteous Among the Nations. Mr. Donofrio committed himself to the herculean task of providing my late brother with a proper and dignified burial. Mr. Donofrio is not of the Jewish faith. Yet, his heart was so great that it provided a righteous end of life to a survivor who was unable to speak for himself at the time of his death. Mr. Donofrio spoke for all those that perished under the Nazi regime and died without a dignified burial. Mr. Donofrio made certain that my brother was buried alongside people of his faith. The serenity and peace of mind which our family has now been blessed with is the direct result of the concern and kindness displayed by Mr. Donofrio, which one could only expect from their own family member. I extend my heartfelt gratitude to James Donofrio, a righteous and honorable Man among Men.
March 29th, 2019
Thank you so much for all your help and support in this difficult time for my family. I just got a text from Ukraine that grandma was released from airport to local funeral home, so like you said all went well.
You are one of a kind person, thank you for baring with me and my family, I know i draw you crazy, thank you so much!
Please let us know how much we owe you for today and either me or my dad will stop by to make a payment.
May 9, 2019
Thank you for all of your help during this difficult time, it was very much appreciated. You made the arrangements and communication smooth, it was a pleasure doing business with you.
Thank you for all your help,
June 24, 2019
I wanted to thank you for giving us guidance during this difficult time. Your creative ideas & suggestions were so helpful in helping us make decisions. You have a special gift with people & that is why you are successful.
Take care of yourself & all the best,
June 24, 2019
I wanted you to know how comforting your words were to me, during a difficult time.
Your hard work and dedication is appreciated.
Thank you Mary
January 27, 2020
My name is Dianna Woodson, daughter of Alma Gibbs who's ashes were sent to me via mail.
I want to express how beautiful the urn is, blue and gold was my mother's favorite color's. I don't know how you knew this but thank you so very much in taking pride in the choice you made for her.
I've decided to put the urn on the mantle over the fireplace instead of burying it.
Words can not express how appreciative I am.
June 24, 2019
We are so grateful & thankful by your kindness & helpfulness during such a difficult time for me & my family.
You were there for us every step of the way & we are blessed with your friendship.
Thank you from the bottom of our hearts....
February 13, 2020
We cannot thank you enough for all you have done on our behalf. Your professionalism and guidance through this arduous process. (Especially surrogate court!)
Enabled us to get through this difficult time. Your kindness has touched us deeply.
With sincere appreciation,
Guss and Alicia
January 15, 2020
To whom it may concern;
I, Maria Watson, the wife of the late Arthur Watson, want to express special thanks to the staff of Blair Mazzarella Funeral Home for the splendid job that they did on January 3, 2020 for my husband's funeral. It was well put together and timely manner.
On behalf of myself and family, I want to thank you for a job well done and will do business with you again.
March 16, 2020
I feel so grateful to have you as a friend! Words can't express how much you helped us through this crazy time in life.
God bless you always,
Love Karen, Billy & Family
March 16, 2020
Thank you for your kindness and consideration. Thank you to the staff for all their help. I will always be grateful!
Wilde & Shorty Family.
May 15, 2020
Hello my darling for Arturo Cantero they're want the white casket ok and thank you so much for everything you have done really good with all this pandemic situation and all of my families have texted me giving thanks to you guys because they had friends who weren't fortunate to have your service and some till this date don't even have their loved ones cremated and they made arrangements before my families
Good job honey bunny and thanks a million
On behalf of my family and friends I thank you for all your good work at this most difficult and holy of times. Everything was just as I would have hoped for and more. The check I gave you is all set to be cashed. I send you my best wishes and deep appreciation.
March 11, 2021
My mum and I visited the funeral home to make arrangements for my baby boy cremation.
Mr James Donofrio was extremely helpful, compassionate and empathetic towards us during this heartbreaking situation.
We pray that God will continue to bless him and we are so grateful that God led us to him to help with my sons remains. Words can’t even express the gratitude and amazing service Mr Donofrio gave us. His heartfelt words will always be remembered and I left there knowing that my son was In great hands. Thank you so much! And may you forever be abundantly blessed.
March 12, 2021
Blair Mazzarella Funeral Home is the ultimate experience in providing top quality funeral services. I would give them a five (5) stars rating . I would like to extend my great appreciation to James Donofrio and the staff of Blair Mazzarella funeral home for being courteous, caring and kind.
I have recently lost my baby grandson which was very devastating . James Donofrio has made a very traumatic time in my family's lives as comforting and worry free as possible James was very compassionate ,honest warm and courteous. he made us feel as if we were family .James you have been a blessing to us. I pray your company will be blessed continually so you can continue to provide top quality services to your clients. Thank you for your gracious service to my family and I.
June 7, 2021
We are so grateful & thankful by your kindness & helpfulness during such a difficult time for me and my family. You were there for us every step of the way & we are blessed with your friendship.
Thank you from the bottom of our hearts...
Love Emil and Joanne.
June 7, 2021
I cannot thank you enough for all of your help.
- PJ and Tasya
June 7, 2021
On behalf of my mother and my family we want to thank you for your kindness, generosity, and care for my Dad and the excellent service at his funeral...
Fr. Robert speaks very highly of you and I can see why!
August 3, 2021
We are finally beginning the process of settling Elise's estate. Please note the check number on the payment, 101... The first check in the book, a symbolic gesture of our gratitude.
Since this nightmare began, you treated our family with kindness and respect. We were completely overwhelmed with everything involved in brining Elise home from Mexico and getting her buried in New York. You were available night and day. You supported us through the entire process. Every time I expressed a fear or concern, you said, "Don't worry about it!"
I'm not sure how you did it , but you were able to find a plot for Elise right new her parents and even closer to her grandparents. It is of great comfort to know that they are all together.
I'm sure this is how you treat all of your customers, but for us it was everything. We will forever be grateful to you for getting through this unimaginable time.
Robin & Paul
November 1, 2021
You are and always will be our strength, our courage, our shoulder and our our savior! & Our Family xxxx
You were there and you are there for us every step of the way. Your guidance, love and affection helped us get through the worst weeks of our lives. You presented our Son, Robert, with such perfection, and captured his presence of his time on Earth. I almost saw him smile wrapped in the arms of Jesus & Mother Mary!
You are our Angel on Earth
Love, Donna & Robert
November 1, 2021
Well, Thank You and the team at Blair for living up to my Mom's request of you. That you do as well for her as you did for my Dad. I know she was pleased, so were my Brother & I.
Thank you for your gracious, compassion and honor.
Everyone on the BM team was professional and kind, and despite the frequency with which BM does this, you manage to bring individualized authenticity to the provider of your service. From all of the funeral technicalities and logistics, to the closing care and comments at the graveside,
All the best, and love,
November 19, 2021
I would like to thank you sincerely for your professionalism, perseverance, and patience in the matter of our friend, Albert Hutter.
February 10, 2022
Ty James we can't thank you enough for all you did and how you made this tough experience that much easier
The engraving in Dad’s casket was so beautiful…thank you for making it look perfect!
I just want to thank you again for everything you did for my family this past week. You made the hardest things seem a little easier, and for that I will be forever grateful. You went above and beyond and I truly appreciate all you did from the bottom of my heart. My Dad had the beautiful send off he deserved. It’s still so surreal to me that he is no longer with us…I will miss him forever and my heart is broken.
Sending all of my love and appreciation.
March 24, 2022
Dear Mr. Donofrio,
Thank you for your aid in securing a place for our brother, Robert J. Neville Jr., to be buried. Cemetery of the Resurrection is lovely. We greatly appreciate your help.
Thank you for your kindness in answering questions.
March 24, 2022
Dear Mr. Donofrio,
Many thanks for the numerous times you helped me after my brother Robert Neville, died. Thank you for explaining how things work at Blair Mazzarella Funeral Home, and especially for getting a priest.
I appreciate you always.
May 24. 2022
On behalf of my mom, we wanted to tell you a very big thank you. You have no idea what your help meant for us. I will never forget your words when we called and you told me: "Let's get your mom out from there"...
We will forever be grateful of you for taking such good care of Mom. Getting her from the hospital even before she was taken downstairs in that horrible place.
I'm not big with words to explain exactly how me and my sister feel, but one thing we know is we can never repay your amount of respect you gave to my Mom.
We'll forever be grateful, and knowing my Mom, she'll probably be giving you a huge hug!
Thank you so much!!!
May 24, 2022
I sincerely appreciate all you did on Peter's behalf and also very grateful for helping me during this sad and difficult time.